FAQ
📦 Orders
Q: Can I change or cancel my order?
A: Orders can be changed or canceled within 12 hours after purchase. Please contact us as soon as possible.
Q: How can I track my order?
A: Once your order is shipped, you will receive a tracking number via email. You can track your order anytime on our Track Your Order page.
🚚 Shipping
Q: How long does shipping take?
A:
- United States: 5–10 business days
- International: 7–15 business days
Processing time is 1–3 business days.
Q: Do you offer free shipping?
A: Yes, we offer free shipping on orders over $50.
Q: Why is my order delayed?
A: Delays may occur due to customs processing, incorrect address details, or carrier issues.
🔁 Returns & Exchanges
Q: What is your return policy?
A: You can request a return within 14 days of delivery. Items must be unused and in original condition.
Q: Do you offer exchanges?
A: Yes, we accept exchanges for items of the same value (such as different colors or styles).
Q: Who pays for return shipping?
A: Customers are responsible for return shipping costs unless the item is defective or incorrect.
👔 Products
Q: Are your products suitable for weddings?
A: Yes, our ties, bow ties, and suspenders are perfect for weddings, groomsmen outfits, and formal events.
Q: Can I wear your products for everyday outfits?
A: Absolutely. Our designs are made for both special occasions and daily wear.
Q: Do your products come in matching sets?
A: Yes, many of our products are designed to match, making it easy to create a complete look.
🧼 Care
Q: How do I remove wrinkles from a tie?
A: We recommend using steam instead of ironing whenever possible.
Q: Can I iron my tie?
A: Yes, but only on low heat (silk setting). Do not use high heat, and always place a cloth between the iron and the tie.
📩 Support
Q: How can I contact you?
A: You can reach us anytime at: qiupg@hotmail.com